JD : Operations Officer
Job Description – Operations Officer Company: SASA B2E Management Sarl Contract Type : Full time Language : English and French Location : Yaounde, Cameroon Reports to: Procurement Manager (Functional) & SASA B2E Management (Organizational)
Long-Term Goal: Ensure the smooth, efficient, and profitable running of daily operations by optimizing processes, supporting business development, and facilitating communication between internal and external stakeholders.
Key Responsibilities A. Business Development, Marketing & Sales Support - Understand and master the company’s products/services and commercial processes. - Support marketing and promotional activities to strengthen visibility and client engagement. - Convert qualified leads into clients through effective communication, follow-up, and relationship-building. - Assist in designing and implementing growth strategies to develop the client portfolio.
*B. Procurement & Supply Coordination * - Identify and source supplies, materials, and services for clients at competitive prices. - Build and maintain a reliable network of suppliers. - Negotiate pricing, delivery timelines, and service conditions to ensure quality and cost efficiency. - Ensure timely procurement and delivery aligned with client needs and company standards. C. Operational Process Management - Plan, supervise, and optimize daily operational activities. - Analyze operational workflows and propose improvements in productivity, cost-effectiveness, and quality. - Develop, maintain, and enforce internal processes and SOPs to enhance efficiency. - Ensure operational activities are completed on time and within budget.
D. Communication, Coordination & Client–Supplier Liaison - Serve as a communication link between management, teams, clients, and suppliers. - Coordinate with clients to understand their needs and ensure satisfaction. - Liaise with suppliers to guarantee accurate and timely execution of services and deliveries. - Organize and facilitate coordination meetings, progress reviews, and issue resolution. - Provide French–English translation for meetings, documents, and communications when required.
E. Team Support & Stakeholder Management - Support and supervise the operations team to maintain productivity and alignment. - Build and maintain strong professional relationships with clients, suppliers, and partners.
F. Administrative & Compliance Duties - Prepare and present reports on operational performance and achievements. - Manage operational resources, schedules, and delivery tracking. - Ensure compliance with company policies, safety standards, and regulatory requirements. - Handle sensitive information with confidentiality and professionalism.
Skills and Qualifications - Bilingual (French & English) – Mandatory. - 2 to 4 years of professional experience, preferably in a service provider environment. - Excellent communication and interpersonal skills. - Strong analytical skills and proficiency with digital tools (e.g., Microsoft Office Suite). - Proactive problem-solving mindset with a strong sense of initiative. - Ability to multitask and work effectively under pressure in a fast-paced environment. - Team player with experience coordinating or supervising small teams. - High level of integrity, confidentiality, and professionalism.