Branch Head

Key Responsibilities

Branch Operations

• Manage and oversee all day-to-day operations of the supermarket branch.

• Ensure smooth functioning of store operations including inventory, merchandising, billing, and staff management.

• Maintain compliance with Standard Operating Procedures (SOPs).

Business Growth & Sales

• Drive business growth and customer acquisition to improve store productivity.

• Monitor and improve sales performance and profitability.

• Implement promotional and marketing activities to achieve financial targets.

Customer Service

• Ensure high levels of customer satisfaction by maintaining excellent service standards.

• Address customer queries, complaints, and feedback effectively.

Reporting

• Prepare and submit daily operational and sales reports to management.

• Monitor store performance metrics and provide insights for improvement.

Team Management

• Supervise and guide store staff to ensure operational efficiency.

• Ensure proper staff scheduling, training, and performance monitoring.

Marketing & Store Promotion

• Support marketing initiatives and in-store promotions.

• Maintain marketing awareness to achieve sales targets and business objectives.

Required Skills

• Strong retail operations and supermarket management experience

• Good customer service and communication skills

• Knowledge of retail management best practices

• Strong problem-solving and decision-making ability

• Effective time management and organizational skills

• Experience in SOP-driven retail environments