City Head- Mumbai

Job Title: City Head

Location: Mumbai

Reports to: National Sales Head

Role Overview:

The City Head – Mumbai will be responsible for leading Circolife’s business operations, sales growth, and service excellence across the Mumbai region. This is a high-impact leadership role requiring strong experience in direct B2B selling, large team management (25–30 members), and operational execution. The incumbent will drive customer acquisition, build scalable systems and processes, and ensure high service uptime across key sectors. The role demands agility, strategic thinking, and a growth-oriented mindset to scale Circolife’s footprint in one of India’s most dynamic markets.

Key Responsibilities:

• Lead end-to-end city operations, encompassing sales, service delivery, and customer experience.
• Drive direct B2B sales growth across HoReCa, in different segment including but not limited to wellness, hospitality, education, and institutional segments.
• Build and manage a robust sales pipeline through local market development and lead generation.
• Own key account relationships and forge strategic partnerships to accelerate regional growth.
• Build, train, and lead a high-performing field sales team (25–30 members), fostering accountability and excellence.
• Monitor performance metrics, ensuring consistent achievement of revenue, retention, and service KPIs.
• Collaborate cross-functionally with marketing, operations, and service teams to deliver seamless customer outcomes.
• Ensure high service uptime and responsiveness through efficient process execution and issue resolution.
• Champion a culture of ownership, agility, and problem-solving in a fast-paced startup environment.

Requirements:

• MBA with 8–10 years of experience in B2B sales, preferably in Consumer Durables, Appliances, or Subscription-based services.
• Proven success in direct selling to institutional clients, with ability to close complex, high-touch deals independently.
• Demonstrated experience leading large field teams, with strong capabilities in coaching, performance management, and retention.
• Skilled in designing scalable sales processes.
• Entrepreneurial mindset with a strong drive for growth, market penetration, and operational excellence.
• Strong execution capabilities, analytical mindset, and data-driven decision-making.
• Excellent communication, negotiation, and relationship management skills.
• Must exhibit integrity, accountability, and the ability to lead by example.