M365 Support Specialist

We are looking for a friendly and customer-focused IT Support Specialist to provide technical support and enhance the digital workplace experience for end users.

You will support users on Microsoft 365, laptops, mobile devices and collaboration tools while helping them make the most of workplace technology.

Job Description

• Provide onsite support for laptops, desktops and mobile devices
• Support Microsoft 365 applications including Outlook and Teams
• Troubleshoot hardware, software and user-related issues
• Assist users with technology enquiries and day-to-day IT problems
• Deliver basic user training and knowledge-sharing sessions
• Promote adoption of workplace technologies and new digital solutions
• Work with internal support teams to resolve technical issues
• Support user onboarding, device setup and software installation

Requirement

• Diploma or above in IT or related disciplines
• 2+ years of IT Support, Desktop Support, Service Desk or End User Support experience
• Good knowledge of:
  • Microsoft 365
  • Windows 10 / 11
  • Outlook
  • Teams
  • Mobile Device Support
• Strong communication and customer service skills
• Ability to explain technical issues in a simple and user-friendly manner
• Fluent in Cantonese and English
• Experience supporting enterprise or corporate users
• Experience in banking or financial services environments
• Experience delivering user training or workshops
• Exposure to VDI or virtual desktop environments

Founded in 2021, Spiakl Tech is an IoT Solution Provider committed to empowering businesses in the ever-evolving landscape of IoT. 

Our comprehensive suite of services caters to diverse industry needs, ensuring seamless integration of smart technologies.

Our Focus Areas

I.T. Material Sourcing:

• We procure a wide range of materials, including hardware, software, IP PABX, and cabling, essential for IoT implementations.

Infrastructure Design and Build:

• Our experts design and construct robust IoT infrastructure, incorporating network architecture, cloud integration, and edge computing.

Project Management:

• From concept to deployment, we manage projects efficiently, defining scopes, allocating resources, and mitigating risks.

Maintenance Support:

• We provide ongoing maintenance, including repair, monitoring, and emergency response.

Recruitment and Staffing:

• We assist in recruiting skilled professionals for IT-related roles.

Security System Services:

• We design, install, and maintain n secure IoT systems, safeguarding data and privacy.

Our Expertise

• Spiakl Tech combines deep Information Technology expertise with agility and innovativeness, delivering tailored solutions.

Industries We Serve

Our clients span various sectors, including:

• Hospitality
• Catering / Food & Beverage
• Telecommunications
• Healthcare
• Insurance
• Retail
• Construction
• Non-Government Organizations