Job Description – FMS Head

Position Details

• Designation: FMS Head

• Grade: Sr. Manager / AVP

• Location: Mumbai

• Vacancies: 1

• CTC: Up to ₹20 LPA

Key Responsibilities

• Help Desk Management – Oversee and streamline IT helpdesk operations for timely resolution of issues.

• Asset Management (IMAC Process) – Manage complete IT asset lifecycle including installation, move, add, and change.

• Vendor Management – Handle vendor coordination, negotiations, and performance evaluation.

• Team Management – Lead, mentor, and build high-performing IT support teams.

• Project Management – Execute IT infrastructure and service projects within defined timelines.

• Audit & Security Management – Ensure compliance with IT security, audit, and regulatory standards.

• ITIL Process Management – Oversee Incident, Change, and Problem Management for smooth service delivery.

• OEM & Partner Coordination – Work with OEMs and partners for warranty, support, and escalations.

Desired Candidate Profile

• 8–12 years of experience in IT Service / Infrastructure Management.

• Strong working knowledge of ITIL processes and service delivery models.

• Proven track record in managing helpdesk, vendors, and IT projects.

• Excellent leadership, communication, and stakeholder management skills.

• Exposure to audit, compliance, and IT security frameworks.

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