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IT Analyst ( Digital Product)
Job Location
Remote ( EST)
Experience (in Years)
-
Job Type
Contract W2
Job Openings
IT Analyst ( Digital Product)
Job Description
Summary Description & Essential Job Functions: This hands-on contributor will partner with key teams, stakeholders, and other Product Managers to deliver business-critical projects for Digital Products (brand website and mobile app) This role will provide leadership and support throughout the product development lifecycle: establish business & functional requirements, test and manage the lifecycle of UAT issues; prioritize, organize, and align defect fixes, ensuring all business requirements are accurately captured, traceable, tested and deployed.
The ideal candidate will have experience in both web site and mobile app consumer-facing digital channels, with a focus on e-commerce or self-service experiences; identifying & understanding customer problems and collaborating with stakeholders and partners on how to solve those problems to elevate the customer experience, reduce friction, and drive engagement and satisfaction.
Requirements:
Experience/Certificates/Education
2+ years of product management experience, ideally in transactional websites and/or mobile apps with solid knowledge of shopping/retail functionality and API connectivity
2+ years of experience in working with functional or technical teams
2+ years of experience with software testing and Quality Assurance
1+ years of experience with third party integrations and management of technology vendors
Experience working in Agile methodologies, principles, and procedures
Must be able to speak and write in English fluently
Strong analytical skills, the ability to understand complex workflows, and investigate possible issues
Experience in testing and supporting responsive web applications with a mobile-first mindset
Extremely detail-oriented, possessing the ability to think outside of the box
Experience in JIRA and related product management tools
General familiarity with APIs
Ability to work with remote and third-party teams
Remote role. Preference for worker to be located in EST but open to all locations in the United States
Key Skills:
Good understanding of Agile
Working in Jira
Hospitality experience is nice to have but not required
Seeking someone with outgoing and personable personality
Bachelor's degree is not required
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