Customer Relations Specialist (DS3000) (1472525)

Description:

• Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
• Provides support to senior management
• Manages budgets and the distribution of promotional items
• Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
• Completes logistical requirements and supports overall marketing and program goals and objectives
• Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
• Acts as liaison between customers and company executive management

Requirements:

• This position is an aftermarket CSR and involves working in Client  quoting software
• This person will determine production status, check system for replacement parts, work with our ME’s with Spare configurations, make make/buy decisions, and administrate the quote and follow through on quoting to the customer
• This role will have responsibility for supporting AOG and spares requirements and will liaison with Client on the requests
• This is a critical role to support the flying fleet.
• Must be detail oriented and have 5 years' of customer service experience
• Aerospace experience or Degree with Customer Service Experience
• Shift timings -7:30 AM or 8 AM to 3:30 PM or 4 PM
• Hiring manager will interview candidates prior to offer
• This is potential contract to hire role for a great performer