Network Analyst (807865)

Job Description:

• The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.
• This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.
• Reports To NOC Shift Supervisor
• Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.
• Utilize network monitoring tools, proactively monitoring network health, device availability.
• Ability to troubleshoot routers and switches, conduit to the network engineering team
• Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks
• Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.
• Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.
• Senior team member, work collaboratively and gatekeeper to network engineering group.
• Participate in ongoing training, professional development and remain current with technologies.
• Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.
• Responsibilities as outlined by the NOC Shift Supervisor in charge.
• Knowledge of ITIL processes, best practices and workflow.
• 3 to 5 years, advanced experience in network operations, technology and support
• Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required
• Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)
• Certifications such as CompTIA Network+, or equivalent a plus