Working knowledge of ServiceNow Customer Service Management (CSM)
● Proficient in ServiceNow agent workspace, custom portal design, and virtual agent, Advanced workbench assignation (AWA), Case type configuration
● Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, SOAP, ODBC, REST, SCP, FTPS
● Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
● Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts
● Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
● Excellent interpersonal skills, customer centric attitude, and situational awareness
● Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
● Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
People First is a niche talent sourcing and learning and development consulting firm in service since 1995. Our vision is to evolve and inspire evolution in organisations and institutions to journey to their ‘next orbit’ in terms of people, culture, learning, process, product and services.
We fulfil our vision through our solutions to enable talent-hiring through holistic fitment methodologies, to coach leaders to inspire individual & organisational change; to transform educational spaces; and to map leader’s inner journeys of evolution and change.
At People First, we believe our highest purpose is to experience work as a holistic transformative experience and offer essay structure types services that uphold insight, inspiration, and innovation rooted in-depth, quality and ethics.
We strive to maintain a nurturing online college homework-help culture where integrity, authenticity, individuality and growth are honoured along with the fulfilment of the organisation’s purpose, vision, values and goals.
Our core values make us who we are. We are a niche firm united by a strong set of five guiding principles- originality, integrity, congruence, co-creation and fulfilling partnerships. Our achievements easy demonstration speech ideas are built on a solid foundation of core values that inspire action, teamwork and excellence.