International Contact Center Officer

International Contact Center Officer

Work Description:

• Handle inbound and outbound customer interactions (calls, emails, chat) for international clients
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Support customers primarily from the North America market
• Maintain proper documentation of customer interactions in the system
• Coordinate with internal teams to escalate and resolve complex issues
• Ensure high service quality and customer satisfaction standards are consistently met

Requirements:

• Fluent in Mandarin & English (spoken and written)
• Minimum 1–2 years experience in contact center / customer service role; candidates with Mandarin Interpreter experience are highly welcomed
• Willing and able to work in US daylight time (night shift in Indonesia)
• Strong communication, interpersonal, and problem-solving skills
• Able to work independently in a Work From Home (WFH) environment with high discipline

3 Reasons to Apply:

• Gain exposure to international (North America) customers and operations
• Full Work From Home (WFH) arrangement offering flexibility
• Attractive compensation with potential contract extension