Email Management Executive

Job Title: Email Management Executive

Location: Ahmedabad / Remote (as per company policy)
Working Days: Monday to Friday
Timing: 2:00 PM – 11:00 PM

Job Summary

We are looking for a detail-oriented and proactive Email Management Executive to manage client communications, handle inbound/outbound emails, and maintain accurate records. The ideal candidate should have strong written and verbal communication skills, with the ability to interact with international clients via email and calls, along with basic knowledge of MS Excel for tracking and reporting.

Key Responsibilities

• Manage and respond to incoming emails in a timely and professional manner
• Draft, review, and send emails to clients, partners, and internal teams
• Handle international client queries via email and calls
• Organize and maintain email records and communication logs
• Coordinate with internal departments for query resolution
• Maintain email databases and track communication using Excel sheets
• Prepare daily/weekly reports on email activities and follow-ups
• Ensure proper categorization and prioritization of emails
• Maintain confidentiality and data accuracy

Required Skills & Qualifications

• Graduate in any discipline
• Excellent written and verbal communication skills (English)
• Ability to communicate confidently with international clients
• Basic to intermediate knowledge of MS Excel (formulas, data entry, tracking)
• Strong attention to detail and organizational skills
• Ability to multitask and manage deadlines
• Basic understanding of corporate communication etiquette

Preferred Skills

• Prior experience in email handling / backend operations / customer support
• Experience in handling international client communication (email/call)
• Familiarity with CRM tools or email management systems
• Ability to work in a fast-paced IT services environment

Salary

• ₹25,000 per month (Fixed)

Perks & Benefits

• Collaborative and learning-oriented work culture
• Career growth opportunities
• Exposure to international client communication