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Handle inbound and outbound customer calls professionally.
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Follow up on leads generated through digital marketing, referrals, and walk-in inquiries.
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Understand customer requirements and recommend suitable product solutions.
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Explain MetaLex products, features, and benefits to prospective customers.
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Schedule showroom visits, site visits, and client meetings.
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Coordinate with architects, builders, interior designers, contractors, and homeowners.
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Maintain accurate customer records, lead status, and follow-up activities in CRM or MS Excel.
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Work closely with the sales team to ensure timely lead conversion.
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Communicate with customers through phone calls, WhatsApp, and email.
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Build strong customer relationships through regular follow-ups and excellent service.
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Prepare daily call reports, lead tracking reports, and sales conversion updates.
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Achieve assigned sales and follow-up targets.
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Excellent communication skills in Gujarati and Hindi; basic English communication is preferred.
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Strong interpersonal, negotiation, and convincing skills.
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Good knowledge of MS Excel, Microsoft Office, computer applications, and WhatsApp Business.
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Strong customer service and relationship management skills.
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Ability to multitask and manage multiple customer interactions efficiently.
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Self-motivated, organized, target-oriented, and proactive.
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Strong follow-up and coordination abilities.
Candidates with experience in any of the following industries will be given preference: