Job Description – ORM Executive

Job Title: ORM Executive (Online Reputation Management Executive)
Location: Remote (Work From Home)
Experience: Minimum 2 Years in ORM
Employment Type: Full-Time
Open Positions: 3
Salary Budget: ₹27,000 – ₹27,500 In-Hand (Approx. ₹33,000 CTC)
Working Days: 6 Days a Week
Shift: Rotational Shifts
Week Off: Rotational Off

Job Summary

We are looking for a proactive and detail-oriented ORM Executive with at least 2 years of hands-on experience in Online Reputation Management. The candidate will be responsible for monitoring brand mentions, managing customer interactions across digital platforms, responding to reviews and queries, and ensuring a positive online brand image.

Key Responsibilities

• Monitor and track brand mentions across social media platforms, review sites, forums, and other digital channels.
• Respond promptly and professionally to customer reviews, comments, and queries.
• Manage online reputation by addressing customer concerns and escalating critical issues to relevant stakeholders.
• Identify and report negative sentiments, potential reputation risks, and crisis situations.
• Coordinate with internal teams to ensure timely resolution of customer complaints.
• Prepare ORM reports, sentiment analysis reports, and performance summaries.
• Track customer feedback trends and provide actionable insights for brand improvement.
• Ensure adherence to brand communication guidelines while responding to customers.
• Maintain response quality and meet defined SLAs.

Required Skills

• Minimum 2 years of experience in Online Reputation Management (ORM).
• Excellent written and verbal communication skills in English.
• Experience handling customer interactions on social media and review platforms.
• Strong understanding of sentiment analysis and reputation management practices.
• Ability to handle sensitive customer concerns professionally.
• Good analytical and reporting skills.
• Proficiency in MS Excel, Google Sheets, and reporting tools.

Preferred Skills

• Experience with social listening and ORM tools such as Brandwatch, Sprinklr, Meltwater, Talkwalker, or similar platforms.
• Knowledge of social media platforms and digital customer engagement.
• Experience in handling escalations and crisis management scenarios.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 2 years of relevant ORM experience.
• Comfortable working in rotational shifts and rotational week-offs.
• Must have a stable internet connection and a suitable work-from-home setup.

Interview Process

1. HR Screening
2. Operations/Managerial Round
3. Final Discussion

Immediate joiners or candidates with a short notice period will be preferred.

R3 Consultant is an established manpower agency with core experience in tech ecruitment. Our in-house database of over 1 lakh+ candidates, coupled with a strong LinkedIn network of 1.4 lakh+ followers, enables us to deliver rapid turnaround times and quick closures. 

We serve clients from India, the US, and the APAC region across various roles in Tech, Sales, Operations, Finance, Business Development and other verticals.

Our company portal: https://r3consultant.com/current-job/

Our Linkedin Page: R3 Consultant Company Page

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