The Client:
On behalf of our Client, a global expert in mining-related solutions, we are seeking to recruit a skilled and motivated Sales Office Operator who is fluent in English, has exceptional communication skills, and a customer-first mindset for its offices in Limassol.
Duties and Responsibilities:
Manage the full order lifecycle from start to finish, ensuring orders are scheduled, delivered, and invoiced accurately while maintaining up-to-date service logs.
Track and handle customer inquiries, complaints, and requests, coordinating with internal teams to resolve issues efficiently.
Serve as the primary contact for customers, liaising between them and various departments to ensure a seamless experience.
Prepare, manage, and maintain necessary documentation, update customer records, and report important qualitative and quantitative information to management and team members.
Promptly address customer inquiries in a professional and courteous manner.
Work closely with internal teams to escalate and resolve complex issues quickly.
Stay informed on product details, company policies, and procedures to provide accurate and timely information to customers.
Skills/ Qualifications/ Experience:
Prior experience in customer service or a related field such as logistics or finance.
College or university degree.
Proficiency in English (spoken and written) is essential. Knowledge of Arabic, Russian, or Turkish is a plus.
Strong skills in Microsoft Office, SAP, and CRM tools like Salesforce.
A team player who is adaptable, detail-oriented, and able to manage multiple tasks.
Demonstrates professionalism, a solid work ethic, self-motivation, and strong team spirit.
Positive, proactive attitude with a knack for problem-solving and a customer-centered approach
Location:
The position is for the Client's offices in Limassol, Cyprus.
Remuneration:
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.
Apply now in strict confidence
Only successful candidates will be contacted.