The Company: Our client, Marks & Spencer (M&S) in Cyprus and Romania, is a multinational retailer known for its high-quality clothing, home products, and premium food ranges. On behalf of our Client, we are seeking for a Chief Executive Officer (CEO).
The Position:
The CEO is responsible for setting the company's overall direction, strategic goals, and operational strategies. The CEO will oversee all aspects of the business, from financial performance and customer experience to talent management and technology implementation, ensuring alignment with the company's vision and objectives
Duties & Responsibilities:
Drive profitability and sales through the delivery of the Business P&L and Business Plan across the regions.
Deliver all key metrics relating to Profit, Customer (NPS) and Colleague (Staff Turnover, Succession plan) within the regions.
Proactively lead and deliver transformation programmes across an area.
Actively develop the change management capability across leadership teams to effectively drive and embed transformation.
Lead the Plan A activity, driving innovative area and local community involvement.
Uses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities.
Ensure efficient and effective flow of goods from suppliers and warehouse to stores.
Ensure the company complies with all legal and regulatory requirements and maintains high ethical standards.
Represent the company to the public, media, and industry events.
Develop and implement online strategies to drive sales and customer engagement.
Oversee the selection, pricing, and availability of products to meet customer demand.
Implement and utilize CRM activities to track customer data, improve customer service, and personalize marketing efforts.
Drive the adoption of new technologies and innovative solutions to improve efficiency and customer experience.
Set the direction for pricing strategies, promotions, and loyalty programs to attract and retain customers.
Skills & Requirements:
Bachelor’s in Business/Management/Economics. MBA or Master’s preferred.
16+ years in senior leadership, 10+ years in executive roles: retail, fashion, FMCG, or multi-site consumer-facing industries; international operations experience preferred.
Fluent English. Greek an advantage.
Motivating and guiding teams, setting a positive example, and demonstrating confidence and integrity.
Developing a long-term vision and a strategic plan to achieve the company's goals.
Effectively communicating with a wide range of stakeholders, including employees, customers, investors, and the public, both verbally and in writing.
Making sound, timely, and decisive choices, especially in difficult situations, and being able to think critically.
Understanding and managing a company's finances, including budgets, profit and loss statements, and financial data analysis.
Creatively and effectively solving complex problems and navigating crises.
Remaining flexible and open to change in response to shifting market conditions.
Possessing a broad understanding of business operations, including areas like human resources, operations management, and risk management.
Location: The position is for the offices of M&S in Cyprus
Remuneration: An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.
Apply now in strict confidence.
Only successful candidates will be contacted.