CRM Technology Specialist

On behalf of our Client, a Banking Institution with headquarters in Nicosia, we are looking to recruit a CRM Technology Specialist to join their team.

The position

This role is dedicated to the development, configuration, and continuous evolution of our CRM technology ecosystem. You will be part of a greater team owning the technology that enables customer engagement across the Bank, ensuring stability, scalability, and alignment with business requirements. The team serves as the primary administrator and builder of the platform, managing vendor releases, enforcing security protocols, configuring complex data workflows, and providing the technological foundation that allows the business to streamline customer experience.

Duties and Responsibilities

• Platform Development & Configuration: Responsible for the technical execution, configuration, and customization of the CRM platform, including flows, validation rules, and permission sets. You will translate business requests into technical builds, ensuring the system evolves to meet the Bank's needs.
• Release & Vendor Management: Act as the central point of reference for the CRM platform vendor. You will manage updates, patches, and releases, analyze their impact on the current architecture, and communicate changes internally.
• Backlog Management: Maintain the system backlog and roadmap. Prioritize the activation of new features and implement changes based on technical feasibility and business value.
• Security & Compliance: Ensure the CRM platform and all data integrations adhere to the Bank's information security and regulatory frameworks.
• Data Architecture & Insights: Design and implement the reporting framework. Ensure the availability and integrity of data provided to business units to support decision-making and feedback management.
• Process Automation: Collaborate with business units to develop automated communication flows and promotional capabilities, ensuring the system technically supports long-term customer satisfaction strategies.
• Adoption & Optimization: Monitor platform usage and system performance. Support business units in the optimal utilization of the technology by producing documentation, training materials, and best practice guides.
• Performance Monitoring: Monitor financial and operational Key Performance Indicators (KPIs) to measure the technical efficiency and benefits of the CRM platform.

Skills/ Qualifications/ Experience

• Bachelor’s in Business Analysis, Computer Science, Information Systems, or related field
• Proven experience in a technical role supporting the Salesforce ecosystem (e.g., setup, configuration, and data management)
• Strong analytical skills with the ability to interpret complex data sets and troubleshoot technical issues
• Excellent communication skills, with the ability to translate technical concepts into business terms for stakeholders
• Salesforce Certified Administrator credential is a strong plus.
• Good understanding of Salesforce security models (Sharing Rules, Profiles, Permission Sets)

Location: The position is for the Client's offices in Nicosia, Cyprus

Remuneration: An attractive remuneration package will be offered to the successful candidate based to qualifications and experience. 

Apply now in strict confidence.

Only successful candidates will be contacted