Job Description

Job Title: Service Engineer

Location: Thane, Maharashtra

Company: Bliss-ca Technologies

Company Overview:

Founded in 2013, Bliss-ca Technologies is a fast-growing company based in Thane, specializing in high-speed primary and secondary packaging machines sourced from leading manufacturers across Europe, Taiwan, South Korea. We serve a wide range of industries with cutting-edge labelling, filling, cartoning, and case packing solutions. As we expand, we are looking for a proactive and technically skilled Service Engineer to join our team and contribute to our service excellence.

Role Overview:

We are seeking a capable and experienced Service Engineer who can take charge of machine installation, troubleshooting, and after-sales support. The ideal candidate will be hands-on with packaging machines and capable of managing customer interactions, training junior technicians, and ensuring overall satisfaction with our technical services.

This position plays a key role in the profitability of the service department and will be part of the active management group of the company. Incentives are tied to performance and service revenue growth.

Educational Qualifications & Experience:

Degree or Diploma in Electronics / Electrical or Instrumentation Engineering
2~7 years of experience in a similar service engineering role
Strong command of written and spoken English
Proficiency in MS Office (Excel, Word, PowerPoint)

Key Responsibilities:

Install, commission, and troubleshoot primary and secondary packaging

machines (labelling, liquid filling, cartoning, Flow wrapping, FFS and case packing)

Provide on-site and remote (online) technical support to customers
Drive service revenue through installation jobs, AMC contracts, and spare parts sales
Offer technical consultation on repairs, provide cost estimates, and recommend preventive maintenance plans
Manage customer complaints efficiently and maintain strong client relationships
Promote service programs and maintain the service budget
Collaborate with principals and OEMs to develop parts lists, service documentation, and support training
Travel domestically and internationally for service, FAT and training purposes

What We Offer:

A modern and supportive work environment
Continuous learning and development opportunities
A clear path for career advancement
Competitive salary with performance-linked incentives
Comprehensive medical insurance and benefits package

Why Join Bliss-ca Technologies?

At Bliss-ca, we believe that service excellence is key to customer satisfaction and business growth. You’ll be part of a passionate team that values initiative, innovation, and integrity. If you’re a solution-oriented professional who thrives in a fast-paced environment, we would love to hear from you.

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