JOB DESCRIPTION
Job Title: Mobile App Support Officer, Transfers
Location Lagos, Nigeria
JOB PURPOSE
The purpose of this role is to support the Mobile App Channel Manager in driving sales, product uptake and channel utilisation as it relates to Interbank Transfers & Other transfer services available on the Mobile App.
JOB CONTEXT
The Mobile App Support Officer, Transfers is responsible for growth of Mobile App Interbank transaction volume & value, service offerings and revenue for all customers. This role also deals with pushing sustainable capabilities to create stickiness in the customer lifecycle. The Mobile App Support Officer, Transfers is expected to play a critical role in:
KEY RESPONSIBILITIES
Business and Financial performance
Process, Control and Operational Performance
Customer Excellence
Risk Management & Governance
Qualifications
At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community. Through a network of diversified but highly complementary lines of businesses we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting edge advice and get innovative support they require to grow in a challenging market. We support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results.