Role Overview
The Head of Operations is a critical leadership role responsible for overseeing the overall operational efficiency and effectiveness of the organization. This role entails driving excellence in daily operations, implementing strategic initiatives, ensuring customer satisfaction, and fostering a culture of continuous improvement across all outlets.
Key Responsibilities:
Operational Leadership:
Sales and Order Management:
Quality and Compliance:
Team Development:
Customer Experience:
Technical and POS Management:
Strategic Planning and Execution:
Financial Management:
Safety and Security:
Marketing and Brand Management:
Reporting and Analysis:
Qualifications:
At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community. Through a network of diversified but highly complementary lines of businesses we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting edge advice and get innovative support they require to grow in a challenging market. We support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results.