Mission/Core Purpose of the Job
The Head of Bank Operations is responsible for customer relationship. The role is responsible to define customer relationship strategy, design processes, facilitate support for internal and external fintech customer, Agents & Merchants and ensure adherence to SLAs, define tools needed for Back-office staff to achieve the objectives.
Key Deliverables
1. The Head of Bank Operations is accountable to achieve the following objectives
2. Strategy Implementation
3. Staff Leadership and Management
4. Governance
5. Reporting
6. Operational Delivery
7. Managerial/ Supervisory responsibilities
Competencies
Functional Knowledge
Skills
Education
Experience
At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community. Through a network of diversified but highly complementary lines of businesses we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting edge advice and get innovative support they require to grow in a challenging market. We support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results.