Service Centre Manager

Job description

Position : Service Centre Manager

Location : Lagos

Job Description :

 Minimum 5 years related experience in Electronics Service Centre

 Bachelor Degree (BE preferred)

 Ability to effectively communicate with people at all levels and from various backgrounds

 Receptive to Travel

 Resource Management & Project Management experience

 Excellent writing skill

 Fluent in MS Office & Prior experience of ERP operation.

 Fluent in English and local Language.

 Team Handling

Responsibility:

 Daily Service Operation Handling

 Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)

 Daily TAT monitoring

 Escalation monitoring and handling

 Revenue generation from OOW and AMC.

 Technical support for all the products for repair and service.

 Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis

 Product clearance on Monthly basis.

 Training arrangement for Service Centre (CRM/ERP, Customer Service & Technical)

 SOP implementation of Service Operation.

 Spare Part planning and warehousing for service operations, across service Centres.

 Dealer escalation resolution and issues handling.

 Dealer and distributors visiting.

 Customer satisfaction and Happy calling

 Call Centre management handling.

 Oversee the daily operations of service Centres – In line with the company's Vision

 Motivate and Engage Service Team to Create a Great Customer Experience

 Developing Promotion strategies for OOW & AMC sales

 People Management

 Timely implementation of Promotions, price update and directives from HO.

 Provide excellent customer service and support to clients

 Prepare detailed reports on service performance and feedback.

At Workforce Group, we go beyond narrowly defined client issues, beyond conventional wisdom, beyond the expected, to create opportunities for our clients, candidates, colleagues, collaborators, and community. Through a network of diversified but highly complementary lines of businesses we have helped some of the most important and exciting organisations on the continent find the critical talent, access cutting edge advice and get innovative support they require to grow in a challenging market.
We support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results.