JUNIOR ADMINISTRATOR - SERVICE TECHNICIANS

JUNIOR ADMINISTRATOR - SERVICE TECHNICIANS

Overview: To ensure technicians’ service calls are complete and adhere to laid down quality standards.

Duties:

• Assist with planning and scheduling service calls.
• Liaise with clients and internal staff to ensure client needs are met.
• Weekly stock recon to ensure the team’s stock reports are accurate.
• Daily reports.
• Coordinating and Testing of installations and maintenance of security products
• Telephonic assistance with trouble shooting and quality adherence and technical issues 
• Setup configuration and testing off all equipment on internal systems
• Monitoring ticketing system 
• Be on standby over weekends/after hours for any issues (roster within department)
• Ensure all asset information, technical information is up to date on internal systems
• Always ensure system integrity and data base integrity

Requirements:         

• Matric Certificate,
• Client Service Experience, 
• IT Support Experience
• Planning and Scheduling Experience,
• Stock Management Experience, 
• ERP System Knowledge, 
• Deadline Driven,
• Attention to Detail.
• Relevant IT qualification will be beneficial
• Will be beneficial if has experience working with Security Technology products