Position: Junior Tele-underwriter (Insurance)
Area: Port Elizabeth
Company is a dynamic and vibrant player in South Africa’s life insurance industry. We’re passionate about life insurance and the good it can do. In the digital era, people are collaborating, co-creating and sharing like never before. Consumers want to take charge and customise every part of their world to meet their needs. We’re applying these same principles to life insurance cover to create products that better meet our clients’ needs. Our needs-matched life insurance is a first in the industry – it’s made just for you at the start, and changes as your life changes.
What you’ll be doing if you get the job:
As a member of our team, the primary focus of your role will be to perform outbound calls for confirmation of cover and other questions that may arise after the online capture of new electronic or paper proposal applications on our system. You’ll have to keep your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed targets and turnaround times.
You’ll work closely with our Underwriting teams and you may also be involved with the quality assurance of all captured information your colleagues have captured and where necessary, escalating any issues appropriately.
Who’ll you report to:
You’ll be based within our processing division at our Port Elizabeth office. You’ll report to our team leader, who is accountable for all our captured proposal applications and tele-underwriting functions.
Your qualifications:
You must have passed Grade 12 / Matric with Maths Literacy or NFS achievement level 3.
Your experience:
• You must have exceptional telephone skills
• Knowledge or experience in health related terminology is preferable
• Previous call centre or customer service experience is preferable
Your skills and character traits:
• You are organised and have administrative skills
• You are quality driven
• You have the ability to pay attention to detail (accuracy is important)
• You have the ability to work effectively with others and contribute to the team’s accomplishment
• You must have the ability to work effectively with others and contribute to team accomplishments
• You have the ability to operate effectively under pressure
• You are task and deadline orientated
• You have the ability to multi-task and manage multiple priorities
• You have a strong sense of ownership
• You can manage your own time
• You are proactive