Network & Security Operations Engineer (L2/L3)

Role Title: Network & Security Operations Engineer (L2/L3)

Role Objective: Provide onsite operational support and optimization across firewall, VPN, WAF, and proxy layers, ensuring stable day-to-day operations while supporting backlog remediation and security hardening activities.

Key Responsibilities:

• Manage day-to-day operations across firewall, VPN, WAF, and proxy environments
• Perform firewall rule review, cleanup, and policy optimization using tools such as AlgoSec
• Troubleshoot and resolve SSL/IPSec VPN connectivity issues, including ISP-related challenges
• Handle WAF signature management, including staging, tuning, and false positive reduction
• Support proxy hardening activities, including log analysis and whitelist development
• Conduct log analysis and basic security forensics to support operational decisions
• Execute change management activities, including CR preparation, impact analysis, and coordination
• Collaborate with application and infrastructure teams for validation, testing, and approvals
• Ensure adherence to security policies, operational procedures, and governance standards

Required Technical Skills:

• Strong experience in Firewall technologies (Palo Alto, Fortinet FortiGate)
• Hands-on expertise in VPN technologies (SSL VPN, IPSec, FortiClient)
• Experience with F5 WAF (ASM / Advanced WAF) including policy tuning
• Knowledge of Proxy and URL filtering solutions (Cisco WSA, FortiGate URL Filtering)
• Experience with firewall policy management tools (e.g., AlgoSec)
• Strong understanding of network security concepts and traffic flow analysis
• Experience in log analysis and troubleshooting across multiple security layers

Soft Skills & Competencies:

• Strong troubleshooting and analytical skills
• Ability to work in highly coordinated, multi-team environments
• Good communication and stakeholder coordination skills
• Ability to manage priorities in a dynamic operational environment
• Structured approach to problem-solving and change execution

Experience & Qualifications:

• 5–8 years of experience in network and security operations
• Experience in enterprise environments with multi-vendor security stack
• Relevant certifications preferred (e.g., PCNSE, NSE, F5, CCNP Security)