Technical Account Manager

Our client is seeking a proactive and technically skilled Technical Account Manager (TAM) to act as a key liaison between clients and internal technical teams. The TAM will be responsible for ensuring the successful delivery and ongoing support of IT, Cyber Security, and Connectivity solutions by managing client relationships, coordinating service delivery, and overseeing the execution of technical projects. This role is pivotal in upholding high service standards and adapting to the evolving needs of our clients.

Responsibilities: 

• Serve as the primary technical point of contact for assigned clients, ensuring their technical requirements are clearly understood and addressed
• Oversee the delivery of services to clients, ensuring adherence to Service Level Agreements (SLAs) and overall client satisfaction
• Collaborate closely with internal engineering, support, and product teams to ensure seamless solution deployment and issue resolution
• Lead the technical components of client onboarding, configuration, and solution implementation projects
• Conduct regular technical account reviews to evaluate system performance, address concerns, and suggest improvements
• Provide strategic technical input to clients to support their long-term planning and technology alignment
• Monitor client environments proactively to identify and resolve potential issues before they impact operations
• Analyse client infrastructure and provide tailored recommendations for optimization, upgrades, or risk mitigation
• Maintain accurate and up-to-date documentation of client systems, configurations, and technical requirements
• Coordinate with third-party vendors and service providers to ensure consistent and high-quality service delivery
• Deliver product and system training to client teams to support effective solution adoption and use
• Support change management initiatives, ensuring technical updates and transitions are communicated clearly and effectively

Required qualifications, capabilities & skills:

• Minimum 3 years of experience in a technical account management, technical consulting, or solutions engineering role within the IT industry
• Strong understanding of IT infrastructure, Cyber Security, and Connectivity solutions
• Demonstrated experience managing complex client relationships and delivering high-value technical support
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Solid project coordination abilities with attention to detail and accountability for outcomes
• Customer-centric mindset with a proactive approach to solving technical and operational issues
• Ability to prioritize and manage multiple client needs and projects in a fast-paced environment
• Willingness to travel and support clients across various regions and time zones
• Fluency in English, both spoken and written

Nice to Have:

• Experience in the maritime, transportation, or logistics sectors
• Familiarity with ITSM tools and platforms such as ServiceNow, Jira, or MS Project
• Understanding of security compliance frameworks (e.g., ISO 27001, NIST)
• Knowledge of SLA reporting, performance monitoring, and client analytics tools

Why To Apply:

• Be part of a forward-thinking, collaborative team in a dynamic and growing industry
• Competitive remuneration package
• Benefit from a monthly food allowance
• Access to a pension fund following successful completion of the probation period