English Customer Advisor – Digital Banking

Location:  Lisbon, Portugal

Role: English Customer Advisor – Digital Banking

Salary: 1,619 euro gross per month (this does include also the holiday bonus, meal allowance) plus free accommodation (so no monthly cost for rent, utility bills etc). Package without accommodation is 1,843 euro gross p/m. Average monthly bonusses is around 300 EUR.

Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to Sunday from 00:00 to 24:00.

About the role

Join a fast-growing digital banking project that's redefining the way people manage their money. As an English Customer Advisor, you’ll play a key role in delivering seamless support to customers via chat, phone, or email. From fraud resolution to account queries, you’ll be empowered to handle complex issues end-to-end while ensuring a top-tier customer experience.

Key Responsibilities:

• Resolve a wide range of customer queries via chat, call, or email, with a focus on first-contact resolution.
• Take full ownership of customer issues, including complex and sensitive cases.
• Support fraud investigations, handle disputes (including chargebacks), and manage complaints with professionalism and empathy.
• Identify and support vulnerable customers, escalating cases when necessary.
• Coach and support teammates through knowledge sharing and feedback.
• Adapt quickly to evolving tools, systems, and business needs.

What We’re Looking For:

• Native level of English
• Previous experience in Customer Service or within the Banking, Financial Services, or Insurance sectors in Ireland.
• Strong communication skills, empathy, and a clear, customer-first approach.
• Independent decision-making with the ability to resolve complex cases fairly.
• Adaptability and resilience in a fast-paced, changing environment.
• Team player with a values-driven and risk-aware mindset.
• Quick to learn new tools and processes; experience with Slack and GSuite is a plus.

Our Offer:

• Above-average salary package
• Private health insurance from day one
• Accommodation in a fully equipped shared apartment (utilities and cleaning included)
• Annual travel allowance to your home country
• Free item meals: soup, bread, salad and fruit
• Access to wellness activities, and cultural events
• Local language courses
• Legal and administrative support with visas, ID, and housing
• Professional development through e-learning and career progression opportunities

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com

Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.