Customer Solution Consultant

Role: Danish speaking Customer Solution Consultant

Location: Office based Sofia, Bulgaria

Salary: 2,200 EUR gross p/m

Operational Hours: 40 hrs p/week rotational between 10:00 - 19:00 Monday - Friday

Relocation:   3 weeks accomodation on arrival in Sofia plus support in finding a place to live in Sofia after the 3 weeks plus a relocation bonus 1200 EUR which is paid on 2 installments (1st and 2nd month). Assistance to find long term rental.

The Company

Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.

The role

Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You’ll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.

This is an exciting opportunity to engage with end-users of some of the world’s most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.

Key Responsibilities

• Respond to customer queries via email, chat, and/or phone in a professional and timely manner
• Assist users with account-related concerns and billing inquiries for digital content and subscription services
• Provide support for mobile payment services, including transaction reviews and refund processes
• Help users navigate family account setups and controls
• Troubleshoot issues with accessing or using digital media content (books, movies, apps)
• Deliver exceptional customer service with a focus on empathy and resolution

Requirements

• Fluent in Danish
• Good command of English
• Previous experience in a customer service role is prefered
• Tech-savvy with the ability to quickly learn new platforms and interfaces
• Excellent problem-solving and multitasking abilities
• Patient, empathetic, and customer-focused
• Comfortable working in a fast-paced, structured environment with performance targets

On Offer

• Stable job and career development opportunities
• Great office at a top location
• Attractive salary and additional incentives
• Special discounts & Offers (Multisport cards, etc.)
• Additional health insurance & Transportation allowance
• Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
• Positive international working environment (Relax zones, PlayStation, and billiard corners)
• Continuous support and learning
• Employee referral bonuses & Recognition programs
• Relocation package

About Talingual

As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com

Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.