Location: Sofia, Bulgaria
Salary: €1,804 gross per month ( = €1,400 net), plus a performance bonus of up to €170 gross per month
Hours: 40 hours per week on a rotating schedule between Monday – Friday: 9:00am - 21:00pm and Saturday: 10:00am - 2:00pm
Relocation: Paid flight, airport pickup, a few nights in a hotel and help finding long term accommodation
Join an international customer service team supporting an energy provider in the Belgian market. You’ll help Dutch-speaking customers understand energy tariffs, compare packages, resolve invoice questions and arrange new contracts.
This is a varied role combining customer service, a sales element and administration. You can expect around 20–25 inbound calls per day, alongside live chat and emails enquiries and the follow-up work needed to prepare contracts and guide customers through signing.
Your responsibilities will include:
- Answering questions about energy packages, prices and invoices via inbound calls, emails and live chat
- Calculating prices and explaining the available options clearly
- Discussing the benefits of switching provider when appropriate
- Collecting and checking the details needed to create contracts
- Following up with customers and completing contract administration
What we’re looking for
- Excellent spoken and written Dutch
- Strong customer service and communication skills
- Confidence discussing options with customers
- Good attention to detail and the ability to manage administrative tasks accurately
- Basic computer skills and a willingness to learn
Relocating to Sofia
Your flight to Sofia will be booked and paid for. On arrival, you’ll be picked up from the airport and provided with a hotel stay for the first few nights. You’ll also receive support finding longer-term accommodation.
About Talingual
Talingual helps candidates find jobs across Europe. We’ll guide you through the application and interview process and help you prepare for your move to Sofia.
Interested? Apply today and we’ll get in touch to tell you more.
