QA/QC Manager

Responsibilities:

 · Develop, implement, and maintain a comprehensive quality assurance program for facility management services.

· Design and implement quality control processes to monitor and evaluate the delivery of facility management services.

 · Maintain detailed documentation of quality control processes, inspection results, and corrective actions taken.

 · Generate regular reports on quality performance, highlighting areas for improvement and providing recommendations for enhancement.

· Stay abreast of industry regulations, standards, and best practices related to facility management.

· Analyze performance data to identify trends and opportunities for improvement.

· Develop and conduct training programs for facility management staff to ensure understanding and adherence to quality standards.

· Collaborate with other departments, contractors, and vendors to align quality processes and expectations.

 · Identify potential risks related to service quality and work proactively to mitigate them.

Experience / Skills required:

• Bachelor’s degree with 15 years of professional experience where at least 10 of these   have been in Facility Management, Quality Management).
• Min 5 years in an Expert role.
• Experience of working in a multi-disciplined team on a large-scale consultancy project.
• Demonstrated leadership skills and experience managing skilled and technical employees
• Demonstrated ability to coach/mentor/develop employees.
• Strong analytical and problem-solving skills.
• Ability to lead and collaborate with cross-functional teams.
• Certification in quality management (e.g., ASQ Certified Manager of Quality/Organizational Excellence).