Patient Care Coordinator-Premium Care

Mandatory Requirement:

• Must be Bilingual (Arabic-English).
• Should be Flexible with shifts
• Minimum of 2+ years customer service experience in a Hospital environment preferably with Premium or high-profile patients.

Patient liaison: Serves as the primary point of contact for Premium patients and their families, ensuring their needs and preferences are understood and met with the utmost professionalism and discretion.

• Liaison with Lead Physician: Collaborates closely with the lead physician to ensure a seamless patient experience. Provide regular updates on patient status, and coordinate medical consultations.
• Appointment Scheduling: Schedules medical appointments, procedures, and tests for Premium patients, working closely with various departments to accommodate their specific requirements.
• Hospital Accommodations: Arranges and oversees Premium patient accommodations, including private rooms, Suites, and specialized amenities, and ensure their comfort and privacy and seamless experience during their stay.
• Exceptional Customer Service: Provides a warm and welcoming environment for patients and their families, making their hospital experience as comfortable as possible. Actively seeks feedback and address any concerns promptly to maintain a high level of patient satisfaction.
• Premium Services: Coordinates special services such as concierge, dietary preferences, and arrangements tailored to Premium patient preferences.
• Patient Education: Offers guidance and information regarding the women's services, procedures, and resources available within the hospital. Facilitate educational sessions or materials for patients as required.
• Confidentiality: Maintains strict confidentiality and adheres to privacy regulations when handling sensitive patient information and coordinating care.
• Communication: Establishes clear and effective communication channels with the lead physician, and the hospital's medical staff to address any concerns or special requests promptly.
• Record Keeping: Maintains accurate and comprehensive records of all interactions, appointments, and services provided to Premium patients.
• Quality Assurance: Continuously evaluates and improves the quality of Premium services, seeking feedback and addressing to the lead physician any necessary changes.
• Team Collaboration: Collaborates with other hospital departments, including nursing, administration, and hospitality, to ensure a cohesive and exceptional Premium service experience.

Administrative Duties

• Participates in departmental and organizational meetings as required.
• Prepares and submit reports as required.
• Uses resources efficiently and search for less costly ways of doing things.
• Maintains an organized and clean appearance in all work areas.
• Attends and participates in departmental / facility projects and initiatives.
• Adheres to  standards as they appear in the Code of Conduct and Conflict of Interest policies
• Adheres to and promotes  ValuesWOR ENVIRONMENT THE ROLE OPERATES IN
• Work is normally performed in an office environment
• No or very limited physical effort is required
• No or very little exposure to physical risk

QUALIFIEducation

Bachelor’s degree in Hospitality/hospitality management or in a relevant field

Master's degree in relevant field

Job Specific Skills and Abilities

•  
• Patient and customer focused
• Strong organizational and time-management skills.
• Exceptional attention to detail and discretion.
• Proficient in using healthcare management software and tools.
• Ability to remain calm and professional under pressure.
• Understanding of medical terminology and healthcare procedures is an advantage.
• Demonstrated ability to clearly communicate in a culturally diverse population with respect and dignity.
• Motivated and enthusiastic.
• Demonstrated deep knowledge of local culture, service expectations and Islamic religious beliefs and customs.
• Exemplifies the Values and service standards and demonstrates a commitment to Patients First.
• Demonstrated ability to communicate to varying constituencies effectively using excellent oral, written, and interpersonal communication skills.
• Excellent communication in written and spoken Arabic and English.
• Great flexibility and ability to work out of hours is essential.
• Proficiency with Microsoft Office suite
• Fluency in written and spoken English