IT Services Support

1. Main Duties

• Installing workstation operating systems, drivers, Microsoft Office, and any other required applications.
• Installing and configuring USB and network printers and scanners, including the required drivers and configurations.
• Installing and configuring Microsoft Teams and Outlook on both workstations and smartphones.
• Connecting users’ workstations to the network and performing the required network configurations.
• Connecting users’ IP phones to the network and performing the required configurations.
• Preparing meeting rooms for online and on-site meetings, including connecting displays, microphones, speakers, laptops, and configuring systems to meet requirements.
• Performing required network testing and cable labeling.

2. General Duties

• Providing on-site technical support and maintenance of ICT systems as assigned by Client.
• Assisting with troubleshooting, system monitoring, and escalating issues to higher support tiers when required.
• Supporting network connectivity, user management, and IT operations as directed by the client IT Team.
• Ensuring full compliance with all Client IT security and confidentiality policies.
• Preparing daily or weekly activity reports as required by client instructions.
• The assigned engineer shall work under the supervision of client’s designated representative and comply with all site protocols and security requirements.
• Proficiency in Arabic in addition to English will be considered an added advantage.