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Bachelor's Degree or Diploma in IT / Computer Science.
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Experience in L1/L2 IT Support and troubleshooting.
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Knowledge of Windows 10/11, Microsoft 365, Active Directory and networking.
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Experience with HIS, EMR, PACS or LIS applications preferred.
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Knowledge of ITSM ticketing tools and ITIL practices.
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Excellent English communication skills; Arabic is an advantage.