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Job Description

Job Title

Branch Manager

Reporting Line

Head, Retail Banking

Roles & Responsibilities

1. Business Growth

Entrench growth by market dominance and market share multiplication
Ensure that the overall budget of the Business Office is met and surpassed
Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
Network with all potential clients in all relevant categories of own locality

2. Profitability Management

Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
Driving through the business segments within the branch to ensure maximization of coverage in own locality
Develop and manage strategies to increase the share of wallet of all types of customers within own locality

3. Branch Operations & Leadership

Own responsibility for the Business Office – Market Facing & Customer Service functions
Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
Responsible for brand and ambience management within the branch
Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
Direct and coach the branch team while instituting and driving a learning culture within the branch

KPIs:

Achieve the approved PBT for the branch

Job Requirements

First degree in any field.
Five (5) years’ experience with a leading industry player.
Additional professional qualifications will be an added advantage particularly in sales and marketing.
Proficiency in Microsoft Office Suite.

Key Competency Requirements

Knowledge

Skills/Competencies

Must exhibit drive energy, aggression and passion for business development and acquisition
Must be technology savvy

Ability to evaluate needs of customers and determine what products or service would best serve those needs.
Selling and marketing skills.
Must be self-solution driven, proactive and have acceptable knowledge of the business environment.
Dynamic, analytical and a self-driven individual with the ability to work under pressure, maintaining a professional and helpful attitude at all times.
Strong networking skills, for both internal and external networks.
Relationship Management skills with excellent communication and interpersonal skills.

Deadline

The deadline for applications will be on 25/10/2022. Note that only shortlisted candidates will be contacted.

Skills

Proactive, Marketing, Networking, Ability To Work Under Pressure, Strong Networking Skill, Relationship Management, Management Skill, Interpersonal Skill, Customer Service, Networking Skill, Microsoft Office, Microsoft Office Suite, Banking, Leadership, Excel, Sales And Marketing, Business Development, Interpersonal Skills, Marketing Skill

About Company

United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.

UBA has a large footprint across the globe operating in 20 African countries: Republique du Benin, Burkina Faso, Cameroun, Congo Brazzaville, Congo DRC, Cote d'Ivoire, Gabon, Ghana, Guinea, Kenya, Liberia, Mali, Mozambique, Nigeria, Senegal, Sierra Leone, Tanzania, Tchad, Uganda, and Zambia. The Bank also operates in the United Kingdom, the United States of America, and with a presence in Paris.

Our Mission
To be a role model for African businesses by creating superior value for all our stakeholders, abiding by the utmost professional and ethical standards, and building an enduring institution.

Our Vision
To be the undisputed leading and dominant financial services institution in Africa.

Organizational Values
We take our corporate culture very seriously and take proactive steps to enshrine it in the hearts of our employees. Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards. UBA remains the ideal workplace to realize potential and enjoy career advancement.

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