HEAD, ORGANIZATION AND METHODS

Role Summary:

• To provide a standardized approach to improve overall efficiency and productivity through development of workflow processes; documentation of policies and procedures across the Bank and enforcing their use.
• To ensure proper monitoring and coordination of global initiatives.

Primary Responsibilities

1. Ensuring that policies and procedures for each functional activity within the Bank is properly developed/formalised and approved in accordance with emerging regulatory rules and best practices.

2. Conducting regular reviews on existing policies and procedures against current processes with relevant stakeholders to ensure guidelines are consistent with current business practice, existing policies and regulatory directives.

3. Liaising with other stakeholders to identify bottlenecks in existing processes and reviewing them to enhance operational efficiency whiles identifying relevant automation needs.

4. Liaising with Group Organization Department and attending management meetings to contribute to the implementation of any relevant Local and Group initiative by developing policies and procedures with key stakeholders.

5. Ensuring enforcement of procedures and policies through coordinating of e-quizzes administration to staff by liaising with Heads of Departments.

6. Liaising with HR in organising staff training on formalised procedures and policies as well as other relevant operational activities per Group/Local Enforcement Guidelines.

7. Ensuring proper functional management of all bank projects; whether Group or Local bank- initiated.

8. Ensuring proper coordination of all continuous operational efficiency enhancement initiatives as well as operational risk mitigation in banking processes.

9. Echoing the Group Organization Department in harmonization and standardization activities initiated at the Group level.

10. Any other duties as may be assigned by Executive Management.

Qualifications

Minimum a Bachelor’s Degree from a recognised tertiary institution

Experience

Minimum of five (5) years’ experience in the banking operations with at least two (2) years in audit or compliance

Skills and Knowledge

Skills

• Strong Analytical and Problem solving Skills
• Strong Interpersonal Skills with the ability to communicate effectively with all levels of employees
• Microsoft Visio, Word, Excel & PowerPoint
• An eye for detail with a track record of maintaining quality and high standards.

Knowledge

• Have proven expertise in project management.
• Have practical experience in dealing with the cross functional nature and the synergies required in operational issues and transformation in the banking environment.
• Have an orientation towards process efficiency and improvement as well as customer satisfaction (for both internal and external customers).
• Good Knowledge in Risk Management & Control